At Dejumper, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read the details below to understand our policy and procedures for different situations.

1. General Return Guidelines

• Eligibility: You can return items within 30 days of receiving your order. To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached.

• Non Returnable Items: Certain items, such as gift cards or clearance items, are non returnable.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at support@dejumper.store with your order number and the reason for the return. Please include clear photos if applicable (e.g., defective or damaged items).

2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and instructions for returning the item.

3. Ship the Item: Carefully package the item and include the RA number on the outside of the package. You are responsible for return shipping costs unless the item is defective or an error was made on our part.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Refund Timeline: If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original payment method.

4. Special Cases for Returns and Refunds

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 24 hours of delivery. We will provide a return shipping label at no cost to you and issue a full refund or replacement upon receipt of the returned item.

• Incorrect Item Received: If you receive the wrong item, please notify us within 24 hours of delivery. We will cover the return shipping costs and send you the correct item as soon as possible.

• Lost Packages: If your package has not arrived within the expected delivery timeframe, please contact us to investigate the issue. We will work with the carrier to resolve the matter.

• Order Cancellations: If you need to cancel your order, please email us as soon as possible. If your order has not been processed or shipped, we can cancel it and issue a full refund. If the order has already shipped, please follow our return process once you receive the item.

5. Contact Us

If you have any questions or need assistance regarding our Return & Refund Policy, please reach out to us:

Email: support@dejumper.store

Thank you for choosing Dejumper! We appreciate your business and are here to assist you with any concerns you may have.